Question 1

Which areas of Pune does The Comp Support serve?

Accepted Answer

We are based in Kharadi and serve homes and offices within roughly a 5 km radius, including Viman Nagar, Wagholi, Hadapsar, Magarpatta, Kalyani Nagar, Keshav Nagar and the EON IT Park / World Trade Center belt. Call us on 7410017203 to confirm service at your location.

Question 2

Do you provide doorstep service at my home or office?

Accepted Answer

Yes. Our certified technicians visit your home or office for laptop and desktop repair, upgrades, printer and Wi-Fi setup, CCTV work and corporate IT support. Appointments can be booked by phone or through the online booking calendar on our home page.

Question 3

Are the used and refurbished laptops you sell tested?

Accepted Answer

Every used laptop and desktop we sell goes through a multi-point hardware check — battery health, screen, keyboard, ports, webcam, speakers and thermals — before it reaches you, and it comes with a warranty. Genuine Windows is installed and configured before handover.

Question 4

Do you work with both individuals and companies?

Accepted Answer

Yes. We serve home users for repairs, accessories and doorstep visits, and companies of every size for laptop rentals, prepaid onsite IT support, computer AMC, bulk refurbished laptop purchases and office upgrades.

Question 5

How do I book a technician or request a quote?

Accepted Answer

Call us on 7410017203, message us on WhatsApp, or use the 'Get a quote' option on our contact page. During business hours (Mon–Sat 9 AM–7 PM, Sun 10 AM–5 PM) we usually respond within minutes.

Question 6

Do you install genuine software and licenses?

Accepted Answer

Yes. We install and activate genuine Windows, Microsoft 365/Office, antivirus, Tally, AutoCAD, Adobe software and all required drivers — either at our Kharadi store, at your doorstep, or remotely.

Question 7

Can you upgrade my old laptop instead of replacing it?

Accepted Answer

In most cases, yes. An SSD and RAM upgrade makes an ageing laptop dramatically faster for a fraction of the cost of a new machine. We inspect your device first and honestly tell you when an upgrade is — or isn't — worth it.

Question 8

What does a prepaid corporate IT support pack include?

Accepted Answer

You buy a pack of onsite engineer visits in advance. When a laptop, desktop, printer or network issue comes up, you call and an engineer visits. Every visit is logged with a written report. There is no long-term contract — you simply use the visits you have purchased.

Frequently Asked Questions

Frequently Asked Questions

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